Tag Archives: customer service

Everyday Encounters:  Antagonism in the Sharing Economy

Much has been written about the growth of the sharing economy where information technology, such as mobile apps and automated software facilitate interactions between businesses, individual workers, and customers. Proponents argue that the system provides greater access to goods and … Continue reading

Posted in Contributors, Guest Bloggers, Issues, John Russo, The Working Class and the Economy, Work | Tagged , , | 1 Comment